Go to whole of WA Government search

Qantas Customer Satisfaction Survey

A Qantas Frequent Flyer member received this bogus email and clicked through to ‘complete the survey’ and ‘claim a reward’.

However, they became suspicious when asked to input their email address followed by a question asking what their email account password was.qantascss0817email1

From looking at the original email (click on the image on the right to see the full email), WA ScamNet quickly concluded it was a scam because of spelling errors and a number of other leads.

The email address that the survey is coming from (flightFlyer@loyaltu.com) is not a legitimate Qantas Frequent Flyer email address– the real frequent flyer email address is frequent_flyer@qantas.com.au

The scammers contact number is 13 82 92 and NOT a Qantas number. The corrent number for Qantas Assure is 13 49 60.

The link in the email for the website seems to redirect you to another website entirely. This is how scammers obtain your personal information, also known as phishing.

The link in the top bar of the email which states “Frequent Flyer” takes you to http://daqwah.com/media/ which is blocked by Consumer Protection’s IT system as it has been associated with malware/spyware.

The same link (daqwah) seems to come up if you were to click on “Find out more- claim your reward” button.

Related Scams

  • JB Hi-Fi giveaway scam
    JB Hi-Fi giveaway scam

    Scammers posing as electronics retailer JB Hi-Fi are sending SMS messages claiming there is a ‘giveaway’ that expires soon – but be warned, it’s nothing more than a phishing exercise to get hold of your credit card details.  

  • Live stream scams
    Live stream scams

    This type of scam appears to have emerged during COVID-19 when live stream events have become more popular due to social distancing restrictions.

  • $70,000 in losses reported from victims of COVID-19-related scams
    $70,000 in losses reported from victims of COVID-19-related scams

    WA ScamNet has received reports from seven victims of scams where COVID-19 was used in the plot to steal a total of about $68,000. 

  • The latest COVID-19 scams in Australia
    The latest COVID-19 scams in Australia

    Scammers are taking advantage of the COVID-19 coronavirus pandemic with numerous scams surfacing in Australia across many environments including banking, telcos, superannuation, Services Australia and more. 

  • Check the tick before you click
    Check the tick before you click

    These days, it pays to be extra vigilant on social media. Like-harvesting, or like-farming as it is also called, is a scam perpetuated throughout Facebook and features bogus pages designed to do nothing more than “harvest” your likes.

  • COVID-19 coronavirus scams
    COVID-19 coronavirus scams

    Scammers are taking advantage of fears surrounding COVID-19 to deceive victims into handing over their money and/or personal information, so it’s important to be extra vigilant. 


    Virus molecule with text Warning COVID-19 coronavirus scams

  • False Invoices
    False Invoices

    Businesses are often targeted by scammers hoping that busy firms may sign invoices without checking their authenticity. Sometimes these fake invoices are for a listing in a publication which the business hasn’t ordered.

  • Chemist Warehouse survey
    Chemist Warehouse survey

    A fake online questionnaire claiming to be from popular chemists are doing the rounds. People receive a link to the survey, which may even appear to be sent by a friend or family member.

  • Third party suppliers or Man-in-the-middle scam
    Third party suppliers or Man-in-the-middle scam

    Fake 'suppliers' are targetting WA organisations, providing 'new' bank account details for payments and stealing the money.

  • Fake NDIS callers
    Fake NDIS callers

    Scammers posing as NDIS providers are calling and requesting personal information and banking details.

  • ATO phishing emails
    ATO phishing emails

    Tax time could really be taxing if you give out personal details to scammers impersonating the Australian Taxation Office (ATO). WA ScamNet has renewed its warnings about fake tax communications after fresh reports of emails claiming to be from the ATO. Do not click on any links. Just delete it. 

  • Accident Helpline
    Accident Helpline

    Callers are falsely claiming to be from a legitimate Western Australian legal practice requesting information about a recent car accident.

  • Fake CEO scam
    Fake CEO scam

    Scammers impersonate a CEO and use their email account to send an email to employees asking them to transfer money to a bank account.

  • NBN Scams
    NBN Scams

    Opportunistic scammers are attempting to trick people into giving personal information to potentially steal their money or identity.

  • Fake infringements and fines
    Fake infringements and fines

    There are a number of fake infringement notice emails doing the rounds. The most recent examples appear to come from the Police and Strathmore Cricket Club. Police do not send infringement notices by email or text so don’t be fooled by this email. 

  • Qantas free tickets
    Qantas free tickets

    Fake web pages claiming Qantas is giving away two free first class tickets for their 96th anniversary are being shared on social media.

  • Smales caught in help me scam
    Smales caught in help me scam

    Scammers are using the name of a well known Subiaco jeweller in a new version of the ‘help me’ scam.

  • Can you hear me? suspected hoax
    Can you hear me? suspected hoax

    A suspected hoax is being used as a way to try to sell call blockers.

  • Australian Red Cross blood donors beware
    Australian Red Cross blood donors beware

    The Australian Red Cross Blood Service announced that a file containing personal data of more than half a million donors, has been exposed online.

    WA ScamNet has more information and scam prevention tips.

  • Fake WA police officer scam warning
    Fake WA police officer scam warning

    Consumer Protection has noticed an increase in the number of scammers posing as WA police officers in an attempt to con money out of unsuspecting Western Australians.

  • Car Crash Compensation Phone Scam
    Car Crash Compensation Phone Scam

    Scammers are offering compensation for a car accident in an attempt to obtain personal information from victims.

  • Department of Transport (DoT)  scams
    Department of Transport (DoT) scams

    A caller, claiming to be from DoT, asks for insurance/personal details over the phone and may also involve automated calls asking customers to respond to a survey.

  • Phone scammers pose as Federal Government employees
    Phone scammers pose as Federal Government employees

    Consumer Protection’s general advice line and regional offices have been getting lots of reports from consumers regarding phone scammers claiming to be from the Federal Government. The caller offers either a rebate or refund of overcharged fees.

  • Online blackmail scam targets students
    Online blackmail scam targets students

    Students are being warning about an online blackmail scam, whereby scammers are trying to extort money from students visiting essay chat forums. Scammers gain personal information and create spoof emails from universities in order to trap students into paying up big bucks.

  • Fake iTunes receipt phishing email
    Fake iTunes receipt phishing email

    Email claiming to be from Apple's iTunes store lists expensive orders supposedly charged to the user's account. But clicking this link will give the scammers secure personal details.

  • myGov fake emails
    myGov fake emails

    WA ScamNet regularly receives reports about scam emails that claim to be from the Australian Tax Office (ATO).

    Usually the email’s offering a tax refund or it might be asking you to update your details.

    The body of the email will ask you to click a link – never do this as this is how the scammers will get your details.

  • Commerce government officer impersonations
    Commerce government officer impersonations

    Scammers are pretending to be Commerce officers in email and phone scams.

  • Real estate scam attempt thwarted
    Real estate scam attempt thwarted

    Consumer Protection and WA Police have issued a joint warning to real estate agents after scammers tried to sell a Perth home without the owner’s knowledge. An overseas organised criminal network began the process of selling the home by emailing the Property Manager, using a fake email address which mirrored the true owner’s name. Thankfully the agent followed WA Government guidelines which were introduced following the fraudulent sale of a Karrinyup home in 2010 and a Ballajura home in 2011.

  • Voucher Prize scams
    Voucher Prize scams

    Beware of “voucher prize” scam text messages. Do not to respond to text messages which claim you have won a voucher, In fact you may be entering into an expensive mobile premium SMS service.

  • SMS competition & trivia scams
    SMS competition & trivia scams

    An SMS competition or SMS trivia scam usually arrives as a text message and may encourage you to enter a competition for a great prize.The scammers make money by charging extremely high rates for the messages you send, and any further messages they send to you. These charges could be as high as $4 for each message sent and/or received.

  • Telemarketing

    Telemarketing or ‘Cold calling’ is an unexpected or unsolicited telephone call offering investments or financial advice. The investments they offer usually guarantee high returns or encourage you to invest in overseas companies.

  • Australian Fair Trading
    Australian Fair Trading

    What a cheek! Cyber criminals aim to steal your identity by putting out an email confirming your “complaint” about identity theft!

  • Confirmation Orders
    Confirmation Orders

    An email arrives confirming your order for a lap top computer or other product or service. The email attachment provides further details of your order. Hang on! You haven’t ordered a laptop. You click on the attachment to find out more information, fearing that somebody has stolen your credit card information to place the order. And that’s exactly what the scammers are relying upon

  • Hang Seng Bank
    Hang Seng Bank

    Con artists posing as employees and senior executives of the Hang Seng Bank are trying to rope you into becoming a ‘partner’ in a business transaction.

  • SEEK job scams
    SEEK job scams

    The operators of these sophisticated scams use a well-known legitimate job vacancy website to hook you in to revealing your details.

  • TNT Courier Service
    TNT Courier Service

    Scammers are using the names, brands and logos of well-known companies, including courier services, to hook you into advance fee fraud and lottery swindles.