Go to whole of WA Government search

National Broadband Network (NBN) Scams

NBNNBN scam warning

Ignore calls claiming you need to immediately connect to the National Broadband Network or face disconnection.

With the rollout of the NBN broadband access network well underway in Western Australia it is important residents and businesses are aware that scams are attempted from time to time. 

WA ScamNet has received several reports about the scam calls and NBN Co has issued a media release warning consumers not to respond or provide personal information to unsolicited callers or door knockers.

According to reports to WA ScamNet, an unsolicited call is received with a robotic voice claiming the call is from the NBN Co. The caller advises that as the NBN is available in the area your phone and internet will be disconnected within the next 24 hours unless connected now. You then get the option to press 1 to be connected to a technician.

Upon pressing 1, you are transferred to a call centre. While none of the people who reported receiving the call went past this point,  you could potentially become a victim of ID theft if you provide personal information, lose your money if you agree to make a payment or possibly get charged a premium fee for the call.

Advice from NBN Co:

  • Residents and businesses should be aware that NBN Co will never make unsolicited calls or door knock to sell broadband services. NBN Co is the company building and operating Australia’s wholesale broadband network and as a wholesale-only company, it does not sell broadband packages directly to residents or businesses.
  • If something seems suspicious, NBN Co urges people to contact their phone or internet provider.
  • Once the NBN access network is switched on in an area, residents and businesses have 18 months to contact a phone or internet provider to order an NBN powered plan before most existing landline phone and internet services are disconnected.  This is to ensure people have time to speak to their preferred provider to discuss their individual needs for internet speeds and usage.

Tips to avoid scammers:

  • Always ask yourself whether the person or business that’s contacted you out of the blue is who they say they are.
  • Verify the identity of the contact through an independent source. Don’t use the contact details provided by the caller or in the message sent to you.
  • Never send money, give your banking or credit card details or other personal information to anyone you don’t know or trust, and never by email or over the phone.
  • Know that a government agency or trusted business will never ask you to pay them with gift or store cards, iTunes cards, wire transfers or bitcoin.
  • Never give anyone remote access to your computer if they’ve contacted you unexpectedly – whether through a phone call, pop up window or email.
  • Keep personal information secure online - change passwords often, don’t give credit card details to websites that aren’t secure, do not send copies of passports/drivers licenses to third parties that you did not contact yourself.

Related Scams

  • Fake NDIS callers
    Fake NDIS callers

    Scammers posing as NDIS providers are calling and requesting personal information and banking details.

    Read More...
  • Chemist Warehouse survey
    Chemist Warehouse survey

    A fake online questionnaire claiming to be from Chemist Warehouse is doing the rounds. People receive a link to the survey via a text message, which may even appear to be sent by a friend or family member.

    Read More...
  • ATO phishing emails
    ATO phishing emails

    Tax time could really be taxing if you give out personal details to scammers impersonating the Australian Taxation Office (ATO). WA ScamNet has renewed its warnings about fake tax communications after fresh reports of emails claiming to be from the ATO. Do not click on any links. Just delete it. 

    Read More...
  • Accident Helpline
    Accident Helpline

    Callers are falsely claiming to be from a legitimate Western Australian legal practice requesting information about a recent car accident.

    Read More...
  • Fake CEO scam
    Fake CEO scam

    Scammers impersonate a CEO and use their email account to send an email to employees asking them to transfer money to a bank account.

    Read More...
  • Fake infringements and fines
    Fake infringements and fines

    There are a number of fake infringement notice emails doing the rounds. The most recent examples appear to come from the Police and Strathmore Cricket Club. Police do not send infringement notices by email or text so don’t be fooled by this email. 

    Read More...
  • Qantas free tickets
    Qantas free tickets

    Fake web pages claiming Qantas is giving away two free first class tickets for their 96th anniversary are being shared on social media.

    Read More...
  • Qantas Customer Satisfaction Survey
    Qantas Customer Satisfaction Survey

    Qantas Frequent Flyers should be aware of a bogus email to ‘complete the survey’ and ‘claim a reward’ - it a phishing scam.

    Read More...
  • Smales caught in help me scam
    Smales caught in help me scam

    Scammers are using the name of a well known Subiaco jeweller in a new version of the ‘help me’ scam.

    Read More...
  • Can you hear me? suspected hoax
    Can you hear me? suspected hoax

    A suspected hoax is being used as a way to try to sell call blockers.

    Read More...
  • Third party suppliers scam
    Third party suppliers scam

    Fake 'suppliers' are targetting WA organisations, providing 'new' bank account details for payments and stealing the money.

    Read More...
  • Australian Red Cross blood donors beware
    Australian Red Cross blood donors beware

    The Australian Red Cross Blood Service announced that a file containing personal data of more than half a million donors, has been exposed online.

    WA ScamNet has more information and scam prevention tips.

    Read More...
  • Fake WA police officer scam warning
    Fake WA police officer scam warning

    Consumer Protection has noticed an increase in the number of scammers posing as WA police officers in an attempt to con money out of unsuspecting Western Australians.

    Read More...
  • Car Crash Compensation Phone Scam
    Car Crash Compensation Phone Scam

    Scammers are offering compensation for a car accident in an attempt to obtain personal information from victims.

    Read More...
  • Department of Transport (DoT)  scams
    Department of Transport (DoT) scams

    A caller, claiming to be from DoT, asks for insurance/personal details over the phone and may also involve automated calls asking customers to respond to a survey.

    Read More...
  • Phone scammers pose as Federal Government employees
    Phone scammers pose as Federal Government employees

    Consumer Protection’s general advice line and regional offices have been getting lots of reports from consumers regarding phone scammers claiming to be from the Federal Government. The caller offers either a rebate or refund of overcharged fees.

    Read More...
  • Online blackmail scam targets students
    Online blackmail scam targets students

    Students are being warning about an online blackmail scam, whereby scammers are trying to extort money from students visiting essay chat forums. Scammers gain personal information and create spoof emails from universities in order to trap students into paying up big bucks.

    Read More...
  • Fake iTunes receipt phishing email
    Fake iTunes receipt phishing email

    Email claiming to be from Apple's iTunes store lists expensive orders supposedly charged to the user's account. But clicking this link will give the scammers secure personal details.

    Read More...
  • myGov fake emails
    myGov fake emails

    WA ScamNet regularly receives reports about scam emails that claim to be from the Australian Tax Office (ATO).

    Usually the email’s offering a tax refund or it might be asking you to update your details.

    The body of the email will ask you to click a link – never do this as this is how the scammers will get your details.

    Read More...
  • Commerce government officer impersonations
    Commerce government officer impersonations

    Scammers are pretending to be Commerce officers in email and phone scams.

    Read More...
  • Real estate scam attempt thwarted
    Real estate scam attempt thwarted

    Consumer Protection and WA Police have issued a joint warning to real estate agents after scammers tried to sell a Perth home without the owner’s knowledge. An overseas organised criminal network began the process of selling the home by emailing the Property Manager, using a fake email address which mirrored the true owner’s name. Thankfully the agent followed WA Government guidelines which were introduced following the fraudulent sale of a Karrinyup home in 2010 and a Ballajura home in 2011.

    Read More...
  • Voucher Prize scams
    Voucher Prize scams

    Beware of “voucher prize” scam text messages. Do not to respond to text messages which claim you have won a voucher, In fact you may be entering into an expensive mobile premium SMS service.

    Read More...
  • SMS competition & trivia scams
    SMS competition & trivia scams

    An SMS competition or SMS trivia scam usually arrives as a text message and may encourage you to enter a competition for a great prize.The scammers make money by charging extremely high rates for the messages you send, and any further messages they send to you. These charges could be as high as $4 for each message sent and/or received.

    Read More...
  • False Invoices
    False Invoices

    Businesses are often targeted by scammers hoping that busy firms may sign invoices without checking their authenticity. Sometimes these fake invoices are for a listing in a publication which the business hasn’t ordered.

    Read More...
  • Telemarketing
    Telemarketing

    Telemarketing or ‘Cold calling’ is an unexpected or unsolicited telephone call offering investments or financial advice. The investments they offer usually guarantee high returns or encourage you to invest in overseas companies.

    Read More...
  • Australian Fair Trading
    Australian Fair Trading

    What a cheek! Cyber criminals aim to steal your identity by putting out an email confirming your “complaint” about identity theft!

    Read More...
  • Confirmation Orders
    Confirmation Orders

    An email arrives confirming your order for a lap top computer or other product or service. The email attachment provides further details of your order. Hang on! You haven’t ordered a laptop. You click on the attachment to find out more information, fearing that somebody has stolen your credit card information to place the order. And that’s exactly what the scammers are relying upon

    Read More...
  • Hang Seng Bank
    Hang Seng Bank

    Con artists posing as employees and senior executives of the Hang Seng Bank are trying to rope you into becoming a ‘partner’ in a business transaction.

    Read More...
  • SEEK job scams
    SEEK job scams

    The operators of these sophisticated scams use a well-known legitimate job vacancy website to hook you in to revealing your details.

    Read More...
  • TNT Courier Service
    TNT Courier Service

    Scammers are using the names, brands and logos of well-known companies, including courier services, to hook you into advance fee fraud and lottery swindles. 

    Read More...